Starting May 12, 2025 the CRA will be transitioning it’s default mail preferences to online mail. This means that if you are not setup for access your my business account you will not be able to access any of your correspondence from the government. This could result in missed notices of assessment, statements of balances owing and most importantly review letters from CRA!

Taxpayers generally have two options to meet this change –

1. Register for my business account. To do this you need to be listed with CRA as a shareholder/director of the company and the primary contact person for the business. If you do not believe you are one of these people contact your Roberts & Company accountant to help you to rectify this. Once you are listed as the primary contact person for the business you will need to register for access to your “My Business Account”. Link to video: Bing Videos
2. If you do not want to setup access to your my business account, you can apply to have paper mail sent for your business. To do this you will need to complete and mail form RC681-Request to Activate Paper Mail for Business. This form will not be available until May 12, 2025.

In the past CRA has not accepted the “I didn’t know” excuse if interest or penalties are charged for failure to respond to a review letter or assessment notice. Be proactive in meeting this upcoming change to ensure you continue to receive CRA correspondence in your preferred format.